Each item can be returned, exchanged, and refunded within 7 days from the day after picking up the item. Overdue will not be accepted. Before requesting a return or exchange, please contact Islandoffer and provide your name, order number, reason for return and exchange and the name of the product purchased. After confirmation, Islandoffer will issue a "Return and Exchange Number" for identification.
You can send it to us by mail that has not been opened and used, and keep the original packaging and label intact (except for the goods and delivery notes that are known to be defective before delivery, or bring the goods and delivery notes to us in person The address provided, Islandoffer will process it as soon as possible after receiving the return.
The reasons for returns and exchanges accepted by Islandoffer include: 1) The order is inconsistent with the content of the received goods; 2) The expiration date has passed (if applicable); 3) The goods are damaged (excluding the damage to the box)
Islandoffer reserves the right to reject the refund of goods returned in the following states:
l Products that have been opened or used
l Goods with the same name, composition, effect, and quantity that are different from the photo on the product description page in our store
l Indicate the products that are not acceptable for return on the product description page
l The goods are delivered to the buyer more than 7 days
The refund will be arranged back to the original payment method and account. Please notice! The customer is responsible for all shipping costs for returning the goods.
Warranty Centre Address : RM Q, 2/F, Block 3 Camel Paint Bldg, 60 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
Email : firstname.lastname@example.org
TEL/Whatsapp: +852 62052502